Keya, Judith, Anthony Pepela, and Alex Kivuva. “Effectiveness of Compensation Recovery Strategies in Enhancing Customer Experience in Star-Rated Hotels in Mombasa County, Kenya”. Multidisciplinary Journal of Technical University of Mombasa 2, no. 2 (December 29, 2023): 1–9. Accessed September 1, 2026. https://journals.tum.ac.ke/tummj/article/view/62.