Keya J, Pepela A, Kivuva A. Effectiveness of Compensation Recovery Strategies in Enhancing Customer Experience in Star-Rated Hotels in Mombasa County, Kenya. mjtum [Internet]. 2023Dec.29 [cited 2026Jan.25];2(2):1-. Available from: https://journals.tum.ac.ke/index.php/tummj/article/view/62